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Careers at American Ancestors

Help us educate, inspire, and connect people through family history

We are supported by 100 employees and hundreds of dedicated volunteers, serving more than 250,000 members. Our jobs span a broad range of careers, from entry-level to professional, including genealogical research, publishing, library science, curatorial, internet technology, finance, information systems, development, sales, education, and member services.

Group photo from staff outing at Crane Estate, Ipswich

Open Positions

Retail Associate at the Family Heritage Experience

Function of the Position:

Reporting to the Manager of the Family Heritage Experience, the Retail Associate serves a critical role in fulfilling American Ancestors’ mission of creating a welcoming and engaging Family Heritage experience.  

Seeking an enthusiastic and customer-focused Retail Associate to join our team at the Family Heritage Experience retail shop. The ideal candidate will have previous retail experience, preferably within a museum, cultural institution, or similar setting. The retail associate will play key role in creating a positive and engaging shopping experience for our guests while maintaining efficient store operations. This is a full-time hourly position Tuesday- Saturday 10-6 on-site only at our headquarters on lovely Newbury Street Boston. 

Some of our outstanding benefits include medical, dental, vision, generous paid time off, holidays, employee assistance program, and much more!

Key Responsibilities:

  • Customer Service: Greet visitors warmly, engage with guests, and assist them in selecting products that enhance their experience at the Family Heritage Experience.
  • Sales & Transactions: Operate the point-of-sale system efficiently, process transactions accurately, and handle cash and credit card payments securely.
  • Merchandising: Ensure the retail space is well-organized, clean, and visually appealing, including restocking shelves and arranging displays.
  • Product Knowledge: Develop a thorough understanding of the merchandise, including books, gifts, and genealogy-related products, to provide knowledgeable recommendations.
  • Inventory Management: Assist with inventory tracking, receiving new stock, and maintaining accurate product counts using inventory management software.
  • Team Collaboration: Work closely with fellow team members and management to meet sales goals and enhance the overall visitor experience.
  • Additional Duties: Support special events, promotions, and other retail initiatives as needed.
  • Qualifications:
  • Required: Previous retail experience, preferably in a museum, cultural institution, or similar environment.
  • Preferred: Experience with inventory management software.
  • Interest in history, genealogy, or cultural heritage is a plus.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks efficiently.
  • Availability to work between Tuesday and Saturday, including some holidays.

Hourly wage is $17.50

Please send a resume and a compelling cover letter to Michelle Major, Director of Human Resources,  michelle.major@americanancestors.org

No phone calls please.