Careers at American Ancestors

The full-time Member Services Associate fills a key role on our strong Member Services team, supporting our organizational mission to advance the understanding of family history in America and beyond. The Member Services team focuses on building strong relationships with our members and developing those relationships over time. The hours of this full-time, hourly position are Tuesday through Saturday from 9:00–5:00. The position is located at our headquarters on beautiful Newbury Street in Boston and requires a hybrid remote and on-site presence.

Some of our outstanding benefits include medical, dental, vision, flexible spending account, generous paid time off, 12 paid holidays, 403 b retirement plan, and much more!

Primary responsibilities include:

• Provide customer service support to American Ancestors members by phone, email, and inperson interactions
• Actively recruit, educate, and engage new members via outbound calls
• Perform initial troubleshooting steps to assist with technical questions and issues
• Effectively communicate knowledge of American Ancestors resources, services, events, and mission.
• Process customer orders for new and renewing memberships, and prepare materials for a variety of member services communications
• Bring a solution-driven approach to customer service and daily tasks, by identifying possible ways to improve website usability, database functionality, and office processes and procedures
• Handle bookstore sales, signing in visitors, and orienting visitors to the library
• Participate in occasional American Ancestors Education and Advancement events as needed
• Additional responsibilities as needed.

Desired Skills

• Experience in customer service and enthusiasm for helping people
• Outbound sales experience preferred
• Ability to communicate with all levels of staff in a professional environment
• Ability to work in a team as well as accomplish projects independently
• High level of organizational skills and attention to detail
• Desire to contribute to a team with the potential to take on increased responsibilities
• Microsoft Office and Windows computer proficiency
• Excellent customer service skills, in person and by phone
• Familiarity with CRM database software (ex. Tessitura), data entry software is a plus

Please submit cover letter and resume to Michelle Major, Director of Human Resources at mmajor@nehgs.org. Please include your last name and position title of Member Services Associate in the title of your email. No phone calls please.

Position Description: 

The Wyner Family Jewish Heritage Center (JHC) at American Ancestors is an archive and educational center dedicated to collecting and preserving New England Jewish history, exploring Jewish heritage, and advancing understanding of the American Jewish experience. The JHC holds more than four million documents in its collections pertaining to New England Jewish individuals, families, businesses, and institutions, and has a digital archive of more 700,000 searchable documents.

Reporting to the JHC Executive Director, the Collections Management Archivist oversees and provides physical and intellectual management of the JHC’s archival collections; sets collection policies and procedures; manages the Digital Archivist and interns; manages the ArchivesSpace repository; and manages relationships and communications with collection donors, often in partnership with the Executive Director. The Collections Management Archivist is responsible for processing collections and updating processing and digitization priorities for the archive as needed. This is an exciting opportunity to have an impact on the use and focus of the JHC’s collections and to be a key member of the JHC team. 

This is a full-time, exempt, position located at our headquarters on beautiful Newbury Street in Boston. Some of our outstanding benefits include; medical, dental, vision, generous paid time off, paid holidays, 403(B) retirement, AFLAC, and much more!

The successful candidate will start on or after December 15, 2024.
     

Duties and Responsibilities:

• Collections Management
• Prioritizes workflows and develops processing plans for archival collections.
• Manages the JHC ArchivesSpace repository, including creating and updating new finding aids, and interfacing with vendor.
• Manages and updates, as needed, policies and procedures such as collection policy, preservation projects, processing procedures, and access policies, in agreement with the Executive Director.
• In partnership with the Executive Director, identifies and cultivates relationships with prospective individual and institutional collection donors.
• Evaluates potential new archival collections, and recommends areas for collection growth and expansion. 
• Ensures proper provenance is recorded for all donations; completes Deed of Gift and Accession process; ensures that all collections are appropriately housed and inventoried. Manages off-site transfer of collections and relationship with storage vendor.
• Tracks environmental controls in archive to ensure proper storage conditions are maintained, and does periodic assessments of overall conditions.

Collections Processing

• Maintains physical and intellectual control of and access to archival collection resources through processing and documentation.
• Inventories, researches, arranges, describes, rehouses, and labels physical archival materials.

 Digital Archives and Reference 

• Manages and coordinates digitization projects with Digital Archivist.
• Develops procedures for born digital materials in collections with Digital Archivist.
• Creates resource materials for reference use, such as Subject Guides. 
• Manages and provides reference services to on-site researchers, and remote reference via email and phone.

Management

• Supervises the JHC Digital Archivist; oversees digital archive procedures and policies.
• Coordinates processing and digital archives projects for hire, and supervises interns.
• Coordinates graduate interns with Simmons MLS program’s practicum experience.

Tracking

• Tracks and reports quarterly on collections accessioned, processed, and digitized.
• Reports on monthly volunteer stats to American Ancestors volunteer coordinator.
• Manages archival supply budget

Other

• Gives occasional online and in-person presentations about archival processes or content for JHC and American Ancestors educational programs; collaborates with other JHC and American Ancestors staff on projects as required.
• Works with JHC Programming and Outreach Manager to create facsimiles, educational content, and materials for JHC exhibits and events.
• Collaborates with American Ancestors Collections staff on storage needs, preservation policies, use of collections software, and facility use. 
• Attends/staffs JHC and American Ancestors events as needed.
• Contributes data and archives content, as needed, for communications, proposals, and budgets. 
• Attends weekly JHC staff meetings and other American Ancestors meetings as required.
• Other duties as assigned.

Education level for the position: 

Master’s in Library Science with a focus on archival management.

Skills and Qualifications for the position:

• ALA-accredited Master’s degree in Library and Information Science with a concentration in archives.
• 3-5+ years of archival work with demonstrated increasing responsibilities.
• Excellent project management skills. 
• Proficient with metadata standards and schema, particularly DACS and Dublin Core.
• Computing and technical skills (Microsoft Office 365, scanning software, photo editing software, Cloud-based storage, XML, HTML).
• Experience processing analog, analog-to-digital, or born-digital collections.
• Experience with online collection management resources, such as ArchivesSpace and CONTENTdm.
• Ability to plan and supervise the work of others.
• Excellent communication and writing skills. 
• Comfort and ability to manage several projects simultaneously.
• Ability to work both independently and as part of a team.
• Interest in Jewish history and/or family and community history a plus. 
• Knowledge of Hebrew and/or Yiddish a plus.

To apply, please email a resume and compelling cover letter to Michelle Major, Director of Human Resources, mmajor@nehgs.org. 

No phone calls please.

Apply by:

November 29, 2024

Salary:

$58,000 - $61,000